Subscription, Cancelation, Prices and Payment

How much does the SW cost?
0,555€ (+ VAT 21%) / Active member

* Our pricing is based on the number of active members in the club. An active member means a member who got dispensed in the club during the month.
** The maximum amount we’ll invoice is for 500 ACTIVE members. If you have more than 500 ACTIVE members, we will not charge anything extra.

For more modules and other services, please see our Price list.

What does month without commitment mean?
Is 30 day period that starts from the first time you sign into the software. In this period you should set up and use the software, once maximum of 23 days have passed, you have the right to cancel your subscription, informing us by email to soporte@cannabisclub.systems, and will NOT get charged for the trial month. If you wish to continue, trial month will be charged as normal, per active member other module that you have chosen.

Where can I find my invoices?
Users with access level ADMINISTRATOR can find the invoices by entering the administration panel, in the Administration box, clicking on the button “my invoices”. Once inside click on the invoice and the PDF will open or download with the detail for the use of the software in the previous month, payment method and bank account details

When are invoices issued?
The invoices, for the use of the software in the previous month, are issued on the 2nd or 3rd day of the following month.

What do I do if I get the pending payment alert?
You have to pay the pending invoice (s) and send the payment receipt to facturacion@cannabisclub.systems

What do I do if I get the pending payment alert and I’ve already paid for it?
Please send the proof of payment to facturacion@cannabisclub.systems.

How can I pay my invoice?
Invoices can be paid in the following way:
• By Bank transfer
Titular: Mykinlink SL
CIF: B87843504
IBAN:ES94 0182 0981 4902 0318 3962
SWIFT:BBVAESMM
• Direct deposit (by visiting a BBVA office/cashpoint)

Can CCS direct debit my account?
Unfortunately for the moment we cannot debit your account. We are working on offering you this option. As soon as it’s available, we will let you know.

How can I cancel my subscription?
You can cancel your subscription at any time by sending us an email to soporte@cannabisclub.systems 10 working days in advance.

How can I get the software?
All you have to do is send the following information to info@cannabisclub.systems:

• Member contract (usually includes 2 parts, one member registration and another for anticipated consumption).
• Club logo (if any)
• Club name, address and telephone number
• Name and contact of responsible people

Important: If you can’t find our emails in your inbox, please check trash / junk / promotions inbox or simply search our email info@cannabisclub.systems.

What are the requirements to install the software?
All you need is a computer / laptop with internet connection and a browser.
It works on operating systems such as Windows, iOS, Linux, Android.
It also works on iPad tablets with special solution for it. (You can check it in the Hardware catalogue).

Software use

How can I access my software?
To access the software for the first time, the email has been sent with a link, username and password.
If you can’t find it, send us an email to soporte@cannabisclub.systems or call
644 441 092.

I forgot my password. What do I do?
• Enter into the software with another administrator / worker user. Then go to your full profile, there you can find button “password”
• Send an email to soporte@cannabisclub.systems indicating the club and user name
• Call 644 441 092

What hardware is integrated with the software?
View our hardware catalogue here.

If you do not find what you are looking for in the catalogue, contact us by:
• Sending an email to hardware@cannabisclub.systems
• Sending a WhatsApp to 644 93 92 28
• Calling 644 93 92 28

Where can I find the hardware catalogue?
View our hardware catalogue here.

Where can I order the keyfobs / chips?
• Sending an email to hardware@cannabisclub.systems
• Sending a WhatsApp to 644 93 92 28
• Calling 644 93 92 28

How can I pay for my order?
• Bank transfer
Titular: Mykinlink SL
CIF: B87843500034
IBAN: ES74 0182 0981 4002 0319 2038
• Cash deposit at any BBVA cashpoint or office
• Payment upon delivery, this entails an additional cost of minimum 3€+VAT or 3%+VAT, depending on the value of the merchandise

What is the return policy?
By law you have the right to return the goods purchased, without indicating the reason, for most of the products within 14 days from the day you received the product.
To cancel a purchase during the 14-day decision period, send us an email to hardware@cannabisclub.systems

The products must be returned in the same state in which they were received. Therefore, new products must be returned new, unused and complete.

What do I do if my order has not arrived?
If more than 48 horas have passed since your estimated delivery date, please contact us at:
• hardware@cannabisclub.systems
• WhatsApp 644 93 92 28
• Phone 644 93 92 28

What do I do if my order has arrived damaged?
If possible, take the photos of the damaged product and send it with the order and club name to:
• hardware@cannabisclub.systems
• WhatsApp 644 93 92 28

What do I do if I received a wrong product?
Inform us as soon as possible by:
• Sending an email to hardware@cannabisclub.systems
• Sending a WhatsApp to 644 93 92 28
• Calling 644 93 92 28

How can I change my order?
• By sending an email to hardware@cannabisclub.systems
• By sending a WhatsApp to 644 93 92 28
• By calling 644 93 92 28

How can I change the delivery address?
Inform us about the change as soon as possible by:
• Sending an email to hardware@cannabisclub.systems
• Sending a WhatsApp to 644 93 92 28
• Calling 644 93 92 28